Terms & Conditions

Please read these Terms and Conditions (“Terms”, “Terms and Conditions”) carefully before using the Service operated by STAR VERTICAL MARKETING SDN. BHD. (“the Company”, “We”, “Us”, “Our”).

By accessing or using this website, you agree to be bound by the terms outlined herein. If you do not agree with these Terms, please do not use our Service.

1. Definitions

For the purposes of this Terms & Conditions:

  • “Company” (referred to as either “the Company”, “We”, “Us” or “Our”) refers to STAR VERTICAL MARKETING SDN. BHD.
  • “Goods” refers to the items offered for sale on the Service.
  • “Orders” means a request by You to purchase Goods from Us.
  • “Service” refers to STAR VERTICAL MARKETING SDN. BHD., accessible from https://starverticalmarketing.online/
  • “You” means the individual accessing or using the Service, or the company or other legal entity on behalf of which such individual is accessing or using the Service, as applicable.

2. Acknowledgment

These are the Terms and Conditions governing the use of this Service and the agreement that operates between You and the Company. These Terms and Conditions set out the rights and obligations of all users regarding the use of the Service and the purchase of any Goods.

By accessing the website or placing an order, You agree to be bound by these Terms and to comply with all applicable laws and regulations.

3. Purchases

When You place an order through our website, You are offering to buy a product on and subject to these Terms and Conditions. All Orders are subject to availability and confirmation of the order price.

We reserve the right to refuse or cancel any order for any reason, including but not limited to:

  • Product availability
  • Errors in product description or pricing
  • Errors in your order
  • Suspicion of fraudulent or unauthorized transactions

4. Prices and Payment

All prices listed on the website are in Malaysian Ringgit (MYR) and are inclusive of any applicable taxes unless otherwise stated.

We accept various forms of payment, including online banking and credit/debit cards. Payment must be made in full before Goods will be dispatched.

5. Delivery

Delivery times may vary according to availability and subject to any delays resulting from postal or logistics delays or force majeure for which we will not be responsible.

Delivery is deemed complete once the Goods are delivered to the address provided at the time of ordering.

6. Returns and Refunds

Our Return & Refund Policy forms part of these Terms. You may request a return or refund within 30 days of receiving your Goods, provided that they are in original, unused, and undamaged condition.

For more details, refer to our Return & Refund Refund and Returns Policy.

7. Cancellation Policy

You may cancel an order within 12 hours of placing it by contacting us at starverticalmarketing@outlook.com. Cancellations requested after this period may not be accepted if the order has already been processed or shipped.

8. Product Descriptions and Accuracy

We strive to ensure all product descriptions, images, and specifications on the website are accurate. However, minor variations may occur due to manufacturing tolerances, screen display differences, or other factors. The Company shall not be held liable for such discrepancies.

9. Intellectual Property

All content on this website, including images, graphics, logos, text, and software, is the property of STAR VERTICAL MARKETING SDN. BHD. or its content suppliers and is protected by copyright and trademark laws. You may not reproduce, duplicate, copy, sell, resell, or exploit any portion of the Service without express written permission.

10. Limitation of Liability

To the fullest extent permitted by law, the Company shall not be liable for any indirect, incidental, special, consequential, or punitive damages, including loss of profits, data, use, goodwill, or other intangible losses resulting from:

  • Your use or inability to use the Service
  • Any unauthorized access or use of our servers and personal data
  • Errors, inaccuracies, or omissions in any content

11. Disclaimer

All products and services are provided “as is” and “as available” without any warranties of any kind, whether express or implied. The Company disclaims all warranties, including but not limited to implied warranties of merchantability and fitness for a particular purpose.

12. Links to Other Websites

Our Service may contain links to third-party websites or services that are not owned or controlled by the Company. We have no control over, and assume no responsibility for, the content, policies, or practices of any third-party websites or services.

13. Governing Law

These Terms and any disputes or claims arising out of or in connection with them shall be governed by and construed in accordance with the laws of Malaysia.

You agree that any legal action or proceeding between you and the Company shall be brought exclusively in the courts of Malaysia.

14. Changes to These Terms

We reserve the right to modify or replace these Terms at any time. If a revision is material, we will try to provide notice at least 7 days before any new terms take effect. What constitutes a material change will be determined at our sole discretion.

15. Contact Us

If you have any questions about these Terms and Conditions, You can contact us:

Email: starverticalmarketing@outlook.com
Address: 36A, Jalan Sagu 15, Taman Daya, 81100 Johor Bahru, Johor