Shipping Policy

This Shipping Policy outlines how STAR VERTICAL MARKETING SDN. BHD. (“We”, “Us”, or “Our”) handles the delivery of products purchased from our website https://starverticalmarketing.online/.

Definitions

For the purposes of this Shipping Policy:

  • “Company” (referred to as either “the Company”, “We”, “Us” or “Our”) refers to STAR VERTICAL MARKETING SDN. BHD.
  • “Goods” refers to the items offered for sale on the Service.
  • “Orders” means a request by You to purchase Goods from Us.
  • “Service” refers to STAR VERTICAL MARKETING SDN. BHD., accessible from https://starverticalmarketing.online/
  • “You” means the individual accessing or using the Service, or the company, or other legal entity on behalf of which such individual is accessing or using the Service, as applicable.

1. Shipping Coverage

We currently only ship within Malaysia. International shipping is not available at this time.

All products listed on our website are available for delivery to addresses located within Peninsular Malaysia and East Malaysia (Sabah & Sarawak), subject to our delivery partners’ service coverage.

2. Shipping Fees

We are pleased to offer free shipping on all eligible orders—no minimum spend required. There are no hidden charges, handling fees, or extra delivery costs added at checkout.

3. Shipping Timeframe

All orders are processed and shipped within 7 business days from the date of confirmation and successful payment, unless otherwise stated or affected by external factors.

Estimated Delivery Timeline:

  • Peninsular Malaysia: 3–7 business days
  • East Malaysia: 5–10 business days (depending on location)

Once your order has been shipped, you will receive a notification email or SMS containing delivery tracking information, if applicable.

4. Delivery Methods

Orders will be delivered using our trusted logistics partners. Depending on the nature of the product (e.g., large items such as doors or mirrors), the delivery may involve:

  • Standard parcel delivery
  • Oversized item delivery via truck or freight services

Our team will ensure proper packaging and secure handling to protect your order during transit.

5. Delivery Address

Please ensure all delivery details are accurate at the time of checkout. This includes:

  • Recipient’s full name
  • Contact number
  • Full delivery address (including postcode)

We shall not be responsible for delays or failed deliveries due to incorrect or incomplete address information provided by You.

6. Missed Deliveries

In the event that the delivery is unsuccessful due to recipient unavailability or incorrect address, our logistics partner may attempt re-delivery or contact You for further instruction. Additional arrangements may delay delivery time.

7. Damaged or Missing Goods

If you receive Goods that are damaged or incomplete, please contact our support team within 48 hours of receiving the delivery. Provide clear photos and a brief description of the issue so that we may assist promptly.

8. Delivery Restrictions

Delivery may be restricted in the following circumstances:

  • Remote or non-serviceable locations
  • Buildings without proper delivery access
  • Locations affected by weather, strikes, or government restrictions

In such cases, we will notify you as soon as possible and offer alternative arrangements where possible.

9. Contact Information

If you have any questions or concerns about your delivery, please feel free to contact us:

Email: starverticalmarketing@outlook.com
Address: 36A, Jalan Sagu 15, Taman Daya, 81100 Johor Bahru, Johor
Website: https://starverticalmarketing.online

We thank you for choosing STAR VERTICAL MARKETING SDN. BHD. and look forward to delivering quality products to your doorstep with care and efficiency.